Privacy Policy

Who we are

OmniBurrow ("OmniBurrow", "we", "us") is rabbitry management software available at omniburrow.com, the web application, and the OmniBurrow mobile app. This policy describes what information we collect, how we use it, and the choices you have. It applies to the website, web application, mobile app, and public marketplace.

Information we collect

• Account information. When you create an account, our authentication provider collects your email address, name, and sign-in credentials (or your third-party sign-in identity). We never see or store your password.
• Rabbitry records you enter. The content you create in OmniBurrow: rabbit and litter records, pedigrees, weights, health notes, tasks, photos, contacts, financial entries, show records, and similar data. This is your data — we store and process it only to provide the service.
• Payment information. Subscriptions are processed by Stripe. Your card details go directly to Stripe and never touch our servers; we store only your subscription status and Stripe customer reference.
• Marketplace content. Listings, breeder profile details, and photos you choose to publish on the public marketplace are, by design, publicly visible.
• Technical information. Standard server logs (IP address, browser or device type, timestamps), sync and error diagnostics, and device push-notification tokens if you enable notifications.

How we use your information

• Provide, operate, and improve the service, including syncing your records across your devices.
• Process subscription billing and manage your trial.
• Send transactional email (receipts, account notices, security messages) and, with your consent, optional product email — every marketing category has its own preference toggle and unsubscribe link.
• Respond to support requests.
• Protect the service against abuse, fraud, and security incidents.

We do not sell your personal information. Ever.

AI features

Some features use AI processing: importing a pedigree from a photo or PDF, and the in-app assistant. When you use these features, the relevant content (for example, the pedigree image you upload, or the records needed to answer your question) is sent to Google's Gemini API for processing and the result is returned to you. We do not use your data to train AI models. AI features are optional — the core record-keeping features work without them.

Service providers

We use a small set of infrastructure providers to run OmniBurrow, each processing data only as needed to provide their function: Clerk (authentication), Stripe (payments), Resend (email delivery), Cloudflare (content delivery and file storage for photos and documents), Google (Gemini AI processing, as described above), and our server hosting provider. We share only what each provider needs to do its job.

Data storage and security

Your data is stored on our servers and encrypted in transit. Access is scoped to your account — your rabbitry records are never visible to other users unless you explicitly share them (a public marketplace listing, or a pedigree transfer you initiate to another account). The mobile app keeps an offline copy of your records on your device so the app works without signal; that copy is removed when you sign out or delete your account from the device.

Data retention and deletion

We keep your data for as long as your account is active. You can, at any time and without contacting support:

• Export your full data (CSV and photo archives) from the account page.
• Delete all of your rabbitry data while keeping your account.
• Delete your account entirely. Account deletion starts a 30-day grace window during which you can sign back in and restore it; after the window ends, your account and data are permanently purged from our systems, including stored photos and documents.

Encrypted server backups age out on a rolling schedule after deletion.

Your rights

Depending on where you live, you may have legal rights to access, correct, export, or delete your personal information, or to object to certain processing. OmniBurrow's self-serve tools cover the common cases (export, correction by editing your records, and deletion); for anything else, contact us and we will respond to verified requests as required by applicable law, including the GDPR and CCPA where they apply.

Children

OmniBurrow is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has created an account, contact us and we will delete it.

Changes to this policy

We may update this policy as the service evolves. If a change is material, we will notify you by email or an in-app notice before it takes effect. The effective date at the top always reflects the current version.

Contact

Questions about privacy or this policy: support@omniburrow.com. See also our Terms of Service.