Support
Email support
Questions, bug reports, billing issues, or feedback — email us and we'll get back to you as soon as we can.
Documentation
Guides for getting started, importing your existing records, offline sync, pedigrees, and every app module.
Account and data
Exporting your data, restoring from a backup, managing your subscription, and deleting your account are all self-serve from the account page.
What to include in a support email
The email address on your OmniBurrow account, what you were doing, what you expected, and what happened instead. For sync questions, a screenshot of the Sync diagnostics screen in the mobile app speeds things up considerably.